Return Policy

REFUNDS AND EXCHANGES

 

Custom Items


Unfortunately at this time Twin Sparrow cannot accept refunds or exchanges on custom items, please purchase with this in mind.

Stitching Repairs


For products with stitching, we offer free stitching repairs should your product come undone through daily use! For this, please contact hello@twinsparrow.com

 

Scratches, Blemishes, etc.


It is important to note that leather is a natural material and is therefore subject to natural variation. Differences in the color or texture of the leather are natural to cowhides. We handle our product with the upmost care, but small dents, dings, scratches, or blemishes may occasionally be found within the product. Should your leather need restoration, we offer and encourage the use of Smith's Leather Balm as it restores and protects leather goods.

 

Color


Irregularities in the consistency of the color in each product should not be considered a fault but characteristic of the natural qualities of the material.