Terms of Service

PAYMENT

Packages will not be sent until payments have cleared.

Please feel free to contact us if you're having any problems with our payment gateway.

SHIPPING

Items are sent through USPS. If you are in need of an expedited shipping option, please contact us through the contact page and we'll do the best we can do help you out!

REFUNDS AND EXCHANGES

Unfortunately at this time Twin Sparrow cannot accept refunds or exchanges, please purchase with this in mind.

It's important to note that leather is a natural material made from wild animals and is therefore subject to change from hide to hide. Differences in the color or texture of the leather and signs of wear are a normal part of working with leather. We handle our product with the upmost care, but small dents, dings, scratches, or blemishes may occasionally be found within the product which come from the experiences of the animal. Irregularities in the consistency of the color in each keychain should not be considered a fault but characteristic of the natural qualities of the material.